1. Return Period
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Customers may request a return within 7 calendar days from delivery.
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Items must be unused, in original condition, with all packaging and tags intact.
2. Refund Processing
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After we receive and inspect your return, refunds are issued within 14 business days.
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Refunds go back to the original payment method unless otherwise arranged.
3. Eligible Returns
We accept returns if:
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The item arrives damaged in transit (photo proof required within 24 h of receipt).
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You receive the wrong color, model, or quantity.
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There is a manufacturing defect (e.g., faulty stitching or structure).
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A duplicate order is delivered due to system error.
4. Non-Returnable Cases
Due to the handcrafted, natural nature of our straw bags, we cannot accept returns for:
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Minor variations in color, size, or weave pattern.
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Damage from misuse, improper handling, water, or chemicals.
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Requests made after 7 days from delivery.
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Items that are used, stained, or missing original packaging/tags.
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Changes of mind or personal preference.
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Custom or personalized orders.
5. How to Return
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Email [email protected] or call +84376144746 with your order number and reason for return.
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We’ll send you detailed return instructions and the return address.
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Return shipping costs are the customer’s responsibility unless agreed otherwise.
6. Exchanges
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We do not offer direct exchanges.
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To swap items, please return the original and place a new order for your preferred item.
7. Need Assistance?
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For any questions or support, contact us:
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Email: [email protected]
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Phone: +84376144746
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Thank you for understanding our handcrafted quality standards at NHACRAFT. We’re here to help ensure your satisfaction.