At [sitename], customer satisfaction is our top priority. However, due to the handcrafted nature of our products, we implement a fair and specific returns policy to protect both our customers and our artisans.
1. Return Window
• You may request a product return within 7 calendar days from the date you receive your order.
• The item must be in unused, original condition with full packaging and tags intact.
2. Refund Timeline
• Once we receive and inspect the returned product, we will process the refund within 14 working days.
• Refunds are issued to your original method of payment unless otherwise agreed.
3. Eligible Return Conditions
We accept returns in the following cases:
• The product arrives damaged during transit (photo proof required upon delivery).
• The product is incorrect (wrong color, model, or quantity).
• The product has manufacturing defects (e.g., stitching, structural flaw).
• The customer receives a duplicate order due to system error.
Please Note:
– You must notify us within 24 hours of receiving the product in case of damage or shipping error.
– Photos and a short video unboxing may be required as proof for evaluation.
4. Non-Returnable Cases
Due to the handmade and natural material characteristics of our bags, we do not accept returns in the following cases:
• Slight variations in color, size, or weave pattern, which are inherent to handmade craftsmanship.
• Damage caused by misuse, improper handling, exposure to water, or chemicals.
• Returns requested after 7 days from the delivery date.
• Returned items that are used, stained, or without original packaging and tags.
• Requests due to personal preference changes (e.g., change of mind, not liking the color in person).
• Custom or personalized orders.
5. Return Process
• To initiate a return, please contact us at [email] or call [phone] with your order number and reason for return.
• Our team will provide return instructions and the shipping address.
• Return shipping fees are the responsibility of the customer unless otherwise agreed.
6. Exchanges
• We currently do not offer direct exchanges.
• If you wish to change to another item, please return the original and place a new order.
7. Need Help?
• Contact our friendly customer care team for any assistance:
– Email: [email]
– Phone: [phone]
• We’re here to help during regular business hours.