(Applicable to all domestic orders within Vietnam)
At [sitename], we value your time and trust. We aim to deliver each handmade item with care and transparency. Please carefully review the detailed shipping policy outlined below:
1. Nationwide Delivery Scope
• We proudly offer shipping services to all 63 provinces and cities across Vietnam.
• Whether you’re in a major city or a remote area, your order will be delivered with the same dedication and care.
• Deliveries are made through trusted third-party logistics partners known for their professionalism and reliability.
2. Shipping Cost
• A standard flat shipping fee of 35,000 VND is applied to each order.
• This fee is not affected by order size, weight, or destination.
• There are no additional or hidden charges related to shipping.
3. Order Processing Time
• Once an order is placed and payment is confirmed, our team will begin the preparation process.
• Preparation and packing typically take:
– 1 business day for small or single-item orders
– Up to 3 business days for larger or bulk orders
• Please note:
– “Business days” do not include Saturdays, Sundays, or official holidays.
– Orders placed after 5:00 PM will be processed starting the next business day.
4. Delivery Timeline
• After dispatch, delivery usually occurs within:
– 3 to 5 business days, depending on the destination and courier capacity
• Deliveries are made during standard working hours and will not be delivered after 5:00 PM or during weekends unless otherwise notified by the courier.
• Exact delivery timing may vary depending on courier operations in your local area.
5. Shipping Method and Carriers
• We work only with recognized national logistics services with proven track records in:
– Safe handling of goods
– On-time delivery
– Professional customer service
• Tracking numbers and shipment updates will be provided to you via email or SMS upon dispatch, when available.
6. Exceptions and Unforeseen Delays
• In certain circumstances, delivery times may be extended. Potential causes include:
– National holidays (e.g., Tết, public festivals)
– Public health disruptions (e.g., pandemic-related lockdowns)
– Natural disasters or weather-related disruptions
• While we cannot control such delays, we promise to keep you updated and offer support throughout the process.
7. Order Support and Contact
• If you experience any issues or have questions regarding your order’s shipping status, we encourage you to contact us directly:
– Email: [email]
– Phone: [phone]
• Our support team is available during regular working hours and is happy to assist you promptly.