Welcome to [sitename]! By purchasing or browsing from our store, you agree to the following terms and conditions. Please read them carefully before placing your order.
1. Product Description & Authenticity
• All NHACRAFT bags are handmade from natural straw materials.
• Each product may exhibit minor variations in color, texture, or weaving—a hallmark of artisan work, not defects.
• We make every effort to ensure that product descriptions, images, and prices are accurate. However, minor differences may occur.
2. Order Acceptance
• All orders placed are subject to confirmation and availability.
• [sitename] reserves the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraudulent activity.
• Once an order is placed and payment is confirmed, the sale is considered final under the conditions set in our Return & Refund Policy.
3. Pricing and Payment
• All prices listed are in Vietnamese Dong (VND) and include applicable taxes.
• Payments are accepted via QR bank transfer, supported by most Vietnamese banking apps.
• Orders will be processed only after full payment confirmation.
4. Shipping & Delivery
• We deliver nationwide through trusted logistics partners.
• A flat shipping fee of 35,000 VND is applied to all orders.
• Estimated delivery time is 3–5 business days (excluding weekends), after 1–3 days of order processing.
• Delays may occur due to external factors such as holidays, natural disruptions, or public health restrictions.
5. Return & Refund Policy
• Customers have 7 days from the date of delivery to request a return (see full Return & Refund Policy).
• Refunds will be processed within 14 business days after the return is approved and received.
• Certain product types and conditions are non-returnable, especially if due to natural handcrafted variations or misuse.
6. Intellectual Property
• All content on [sitename] including photos, logos, texts, and designs is the property of [sitename] or its content suppliers.
• Unauthorized use, reproduction, or distribution is strictly prohibited.
7. Privacy & Data Use
• We are committed to protecting your personal information.
• Customer data is used solely for processing orders, delivery, and marketing (with your consent).
• We do not share your data with third parties, except where required for payment or logistics services.
8. Liability Disclaimer
• [sitename] is not liable for indirect or consequential losses due to delays, damages, or defects beyond our control.
• In all cases, the maximum liability is limited to the value of the product purchased.
9. Governing Law
• These terms are governed by the laws of Vietnam.
• Any disputes will be resolved amicably, and if necessary, through the appropriate legal channels in Vietnam.
10. Contact Information
For inquiries or support, please contact us:
• Email: [email]
• Phone: [phone]
By continuing to shop with us, you confirm your agreement to these Terms & Conditions. Thank you for supporting local handmade craftsmanship at [sitename].